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| URGENT PROBLEMS |
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Problems which prevent or serioiusly hinder your observations call a telescope technicion or support astronomer for
immediate action. Whether they stem from an electronic or mechanical cause
or are simply something you don't understand, you should contact a support
astronomer or the 3-meter telescope operator right away. Please do not
hesitate to do so. It is our job and our wish to help make your run as
productive and trouble-free as possible. Someone is on call: see
the Support Astronomers' On-Call Schedule,
or call the 3-meter at 8-0652 (or 408-238-0652 if not on Mt. Hamilton).
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| PROBLEMS NOT REQUIRING IMMMEDIATE ATTENTION |
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Problems which do not require immediate attention should nevertheless be
reported. You may fill out an on-line trouble report
from the "user" account on most mountain machines either by selecting
"Trouble" from the pulldown menu or typing "report" in an xterm.
However, whether or not you choose to fill out a trouble report,
you should still report the problem directly to a support astronomer or
to the 3-meter telescope operator to insure that it receives timely attention.
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| GIVING US YOUR FEEDBACK |
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If you have suggestions, complaints, ideas for improvements, and
so forth, use the On-Line
Post-Observing Form. |
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| ACCOMMODATIONS |
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Matters concerning accommodations should
be communicated to the Lick Business Office (831 459 4614).
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| LINKS FOR GETTING HELP AND REPORTING PROBLEMS |
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| Support Directory |
| Support Astronomers' On-call Schedule |
| Instrument and
Telescope manuals. |
| Post-Observing Form |
| Practical Information |
| Emergency Numbers |
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